Refund policy

Refund & Return Policy

Brand: Vanyr
Owned & Operated by: Kaalbhairava Enterprises

1. Overview

At Vanyr, we provide premium, nature-sourced food products. Due to the perishable/consumable nature of these goods, returns and refunds are governed by strict quality and safety standards in compliance with Indian food regulations.

2. Regulatory Compliance (FSSAI & Food Safety)

  • All Vanyr products are handled, stored, and distributed in accordance with the guidelines of the Food Safety and Standards Authority of India (FSSAI)
  • Products are not eligible for return once opened, as per food safety and hygiene regulations
  • Batch numbers, manufacturing dates, and expiry details are clearly mentioned as mandated by Indian law
  • Any complaint regarding product quality will be assessed in line with FSSAI grievance and food safety protocols

3. Eligibility for Returns & Refunds

You may request a return/refund only if:

  • The product is damaged during transit
  • You received an incorrect product
  • The product shows genuine quality defects before opening

Conditions:

  • Request must be raised within 48 hours of delivery
  • Product must be unused, sealed, and in original packaging
  • Unboxing video or clear images may be required for verification

4. Non-Returnable Conditions (As per Food Safety Norms)

Returns/refunds will not be accepted for:

  • Opened or partially consumed products
  • Improper storage after delivery
  • Taste preferences or personal dislike
  • Products nearing or within expiry if delivered within valid shelf life

5. Quality Assurance & Liability

  • Vanyr ensures all products pass internal quality checks before dispatch
  • Liability is limited to the value of the purchased product
  • We are not responsible for adverse effects caused due to:
    • Allergies
    • Improper storage
    • Consumption beyond expiry

Customers are advised to read labels carefully before consumption.

6. Refund Process

  • Requests are reviewed within 2–3 business days
  • Approved refunds are processed to the original payment method

Timelines:

  • UPI/Wallets: 2–5 business days
  • Cards/Net Banking: 5–7 business days

7. Replacement Policy

  • Eligible cases may receive a replacement or refund
  • Replacement is subject to product availability

8. Cancellation Policy

  • Orders can be canceled before dispatch only
  • Once shipped, cancellations are not permitted

9. Shipping Charges

  • If the issue is due to our error, we bear return shipping
  • Otherwise, shipping costs are non-refundable

10. Consumer Protection Compliance

This policy is aligned with:

  • Consumer Protection Act, 2019 (India)
  • E-commerce Rules, 2020

Customers retain the right to raise grievances through appropriate consumer forums if unsatisfied.

11. Grievance Redressal

As per Indian e-commerce regulations, you may contact our grievance officer:

Grievance Officer:
Kaalbhairava Enterprises (Vanyr)
Email: [your email]
Phone: [your number]

Response time: Within 48–72 hours

12. How to Request a Refund

Please share:

  • Order ID
  • Issue details
  • Supporting images/videos

13. Policy Updates

Kaalbhairava Enterprises reserves the right to update this policy to remain compliant with applicable laws and regulations.